Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
Connecting POS, inventory, and ecommerce has become essential for furniture retailers. It directly impacts how a business runs day to
In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling,
The trade environment for home furnishings retailers has rarely been more complex or more consequential. For many businesses, tariffs are
Customer expectations in the furniture industry continue to evolve. These days, they compare every brand to big players like Amazon,
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
Leveling the Playing Field: Tariff Enforcement and the Fight for Fair Competition Join Home Furnishings Association CEO Peter Theran for a discussion with Keith Koenig,
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
