Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
HFA proudly congratulates its CEO, Peter Theran, on being named one of The Home Furnishings 500 most influential people in
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many
Running a successful home furnishings business takes more than offering great products and excellent customer service. Retailers must also recruit
A sweeping Russia sanctions law signed just last month (The Graham Act) is now largely on hold, and the details
Elevate customer experience and boost sales with strategic remerchandising techniques Remerchandising your sales floor after market isn’t just about rearranging
A beautifully merchandised room turns heads — but an intentionally merchandised showroom sparks inspiration and communicates your brand identity in ways a logo never could.
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
MEMBER-ONLY DISCUSSION: Merchandising Connect with fellow HFA member retailers to exchange insights, challenges, and successes in merchandising. Share ideas for
