Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
Home furnishings retailers should be paying close attention to a major new trade development out of Washington. On March 11,
The U.S. Supreme Court has struck down a significant portion of the administration’s previous tariff measures, marking an important moment
Access to credit plays a crucial role in the home furnishings retail industry, empowering millions of American families to make
Search engine optimization remains one of the most influential parts of digital marketing today. Organic search continues to drive a
Running a furniture store today isn’t easy. Shoppers have endless options, and they’re scrolling, searching, and comparing before they even
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
Chasing volume is no longer enough in retail today. Sustainable profitability comes from disciplined, high-impact decisions about assortment, floor space, inventory, and capital allocation.
