Top 100 retailer and HFA Member Bob’s Discount Furniture has set a new benchmark with its innovative flagship store in Somerville, Massachusetts. This 38,000-square-foot location isn’t just a store—it’s a furniture shopping experience. With its forward-thinking design, unique customer engagement strategies, and commitment to community, Bob’s has reimagined what furniture
“Every business owner has an exit strategy—even if they haven’t planned one.” For many private and family-owned businesses, daily operations
Digital marketing gets most of the attention in traffic conversations, but furniture remains a category where physical experience matters. Customers
How to spot consultative salespeople who listen, build trust, and follow through — before they ever set foot on your
The home furnishings industry faces significant challenges rooted in the global trade landscape. As American retailers and importers honor stringent
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
MEMBER-ONLY DISCUSSION: Merchandising Connect with fellow HFA member retailers to exchange insights, challenges, and successes in merchandising. Share ideas for
