In a furniture retail operation, one of the biggest threats to customer trust is not always the product itself. It is what happens after the sale. Retailers invest heavily in merchandising, showroom experience, and conversion. Still, the customer’s lasting impression is often shaped by delivery, service, protection, repairs, and after
As a sales manager, it is essential to understand the power of furniture protection plans when closing the sale. Knowing how to leverage these plans can be instrumental in getting customers on board, as they offer peace of mind for big purchases and provide additional income for your store. In
Global trade policy continues to shift rapidly, and for home furnishings retailers, those changes can have immediate consequences for costs,
The Home Furnishings Association’s Government Relations Action Team recently convened in Washington, DC, for its 2026 DC Fly-In, bringing the
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized
Gross Margin Return on Inventory (GMROI) is one of the most important metrics for furniture retailers. Here’s what it means,
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
MEMBER-ONLY DISCUSSION: Back-End Operations Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
