In the dynamic home furnishings industry, excellence shines through industry professionals’ dedication, innovation, and unwavering commitment. The Home Furnishings Association’s (HFA) Retailer of the Year Awards serve as a beacon, illuminating the remarkable achievements within this vibrant sector. As we applaud the HFA winners of 2024, it’s not merely about
The team at RC Willey thought the best way to honor their president, Jeff Child, and host the awarding of the HFA Trailblazer of the Year award was to bring team members from around the company to an event at their headquarters in Salt Lake City. It is no wonder.
Getting a sofa from the point of sale to a customer’s living room smoothly — and profitably — isn’t always
Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past
Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in
As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about
Are you a rotating door business? Let’s face it: It’s human nature to take the easier path, one with the
Maintaining Financial Strength: PART 2 Maximizing Revenue Streams and Strategic Growth In the second part of our webinar series on maintaining financial strength, we dive
Maintaining Financial Strength: PART 1 Achieving Financial Stability and Cash Flow In this first part of our webinar series on maintaining financial strength, join industry
