Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only
If you are an avid reader of my blog – thank you for your loyalty – you’d know that my family went to Switzerland over the Thanksgiving break. Ever been to Switzerland? It’s ludicrously expensive for everything! We bought a pint of water for seven American dollars – Insane. When
In 2025, the Home Furnishings Association continued to be a unified voice for furniture retailers, advocating for policies that protect
The trade and tariff landscape remains fluid, with several developments—and non-developments worth monitoring. While there haven’t been many substantial changes
Access to credit plays a crucial role in the home furnishings retail industry, empowering millions of American families to make
The retail landscape is more competitive and dynamic than ever, especially in the furniture space. Retailers invest significant resources to
The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s
The Right Way to Use AI in Retail Marketing (and What to Avoid) Artificial intelligence is rapidly reshaping marketing and its impact on retail
Building a Brand Shoppers Believe In: Authentic Storytelling Today’s furniture shoppers buy from brands they trust. In this live event and Q&A, industry leaders
