In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the retailer absorbs the cost of returns or repairs, and brand loyalty takes a hit. The truth is, reducing delivery damages and returns isn’t only about what happens in the truck.
In 2025, the Home Furnishings Association continued to be a unified voice for furniture retailers, advocating for policies that protect
The David vs. Goliath Story is Changing If you’ve been in furniture retail for more than a decade, you remember
Inventory is your biggest asset, but also your biggest expense. Manicuring and curating your inventory assortment is the most important
The G.R.O.W. Sales Coaching Model Part 2 There is nothing more valuable to ANY business than its people. And yet,
Winning the hearts and loyalty of customers takes more than just offering attractive products or competitive pricing. It demands a
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
Chasing volume is no longer enough in retail today. Sustainable profitability comes from disciplined, high-impact decisions about assortment, floor space, inventory, and capital allocation.
