Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
In furniture retail, most sales are lost to the power of uncertainty, and this uncertainty often centers around affordability and
The David vs. Goliath Story is Changing If you’ve been in furniture retail for more than a decade, you remember
Furniture is deeply personal. Every day, we meet customers who are excited about finding the right piece, yet also understandably
The U.S. Supreme Court has struck down a significant portion of the administration’s previous tariff measures, marking an important moment
In a price-driven retail environment, it’s easy to assume customers won’t spend beyond the lowest advertised price. In furniture retail,
Coaching That Closes: How to Develop High-Performing Sales Associates Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail
Selling Like a “Million-Dollar Writer” What separates a good sales associate from a true million-dollar writer? It’s not luck, and it’s not just traffic.
MEMBER-ONLY DISCUSSION: Sales Management Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business
Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail environment, sales leaders must strike
