Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
In retail today, delivery operations are not just a logistical necessity — they are a front-line component of customer satisfaction,
The success of your business often hinges on the people working the floor, managing deliveries, handling customers, and selling products.
A 50-day study on furniture imports that could reshape the competitive landscape for U.S. retailers. While details remain limited, the
The Home Furnishings Association (HFA) has announced that Peter Theran will be its next Chief Executive Officer effective September 1,
Tired of chasing influencers who ghost you or charge more than your showroom sofa? Good news: you don’t need one.
Smart Buying Strategies for Better Inventory Decisions Making the right inventory decisions can be the difference between record sales and costly overstocks. This session
Smarter Media Strategies for Furniture Retailers In today’s crowded advertising landscape, every dollar counts—and standing out has never been harder. Are your media channels truly
What are the Pillar Awards? Presented by the Home Furnishings Association, the Pillar Awards celebrate the home furnishings industry’s highest
Retail SEO is evolving fast. With AI-driven search and Answer Engine Optimization (AEO) reshaping how consumers discover products, retailers must
