Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
Simple, powerful leadership principles that drive performance and engagement on the sales floor and beyond. Whether you’re managing a large
Your website’s getting clicks, but are you getting customers? Clicks are nice, but conversions pay the bills. Here’s how to turn
For small and mid-sized furniture retailers in the U.S., the old rule “buy deep to get a better price” has
Retail marketing in 2025 and beyond will be defined by a simple truth: brands that fail to align with evolving
HFA Monitoring Impact and Gathering Intel Details are beginning to be released of the recent White House announcements of planned
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
Stop the Loss: Proven Strategies to Cut Damage and Returns Furniture damage and customer returns don’t just cut into profits, they can also weaken
Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From managing generational
Furniture damage and customer returns don’t just cut into profits, they can also weaken customer satisfaction and long-term loyalty. In
