In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling, and service interactions all shape how customers feel about the brands they buy from. Recognizing a company that has helped retailers transform this critical stage of the journey, the Home
Recognizing Excellence and Innovation in the Home Furnishings Industry [Carmichael, CA] – [10/1/25] – The Home Furnishings Association (HFA) is excited to announce that nominations are now open for the 2026 HFA Pillar Awards (formerly known as the HFA Retailer of the Year Awards). These annual honors spotlight the individuals
Customer expectations in the furniture industry continue to evolve. These days, they compare every brand to big players like Amazon,
National Furniture Safety Week is coming up October 5–10, 2026, and HFA members are invited to participate. HFA has joined
“Every business owner has an exit strategy—even if they haven’t planned one.” For many private and family-owned businesses, daily operations
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
Family businesses form the backbone of the home furnishings industry. Stepping into a leadership role within such an enterprise brings
Turn social media engagement into in-store visits. In this webinar, discover how to create content that motivates customers to move from scrolling to shopping. Join
Succession planning is critical to protecting the future of a home furnishings retail business, yet many owners wait too long to start. Whether the transition
