QCS

HFA’s Chief HR Strategist Tracy Jackson guides you through some simple things to ensure that your interviewing process is smooth for both you and your candidate. CLICK HERE for more HR resources from HFA. Tools for screening applicants and interviewing candidates: HFA Interview Scoring Rubric HFA Outline for Candidate Interview

Brent Speer, Director of Customer Service with Service Technologies, Inc. understands how reverse logistics can cost you not only money but customers too. He will show you in this video how you keep your customers satisfied as well as money in your pocket. Service Technologies’ Service Hub software platform puts warranty
You might also like

The G.R.O.W. Sales Coaching Model Part 1 In speaking with hundreds of furniture retailers over the last two years, I

In retail home furnishings, many salespeople believe the key to closing more sales is knowing every detail about every product

A recent court order could make it easier for importers to recover certain IEEPA tariff payments. On March 27, 2026,

The U.S. Supreme Court has struck down a significant portion of the administration’s previous tariff measures, marking an important moment

Joining an established furniture retail sales team can feel daunting for a new associate. Walking into a showroom with seasoned
More From The HFA

AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting

AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For


MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.







