Are you a rotating door business? Let’s face it: It’s human nature to take the easier path, one with the sole purpose of closing a sale. But what if you could take that “one and done” customer and turn them into the coveted return customer? Better yet, a return customer
Creating a great customer experience is one of the most crucial steps to bringing in new customers and retaining your current ones. This blog will share customer experience tips to engage and turn them into repeat customers. Creating a great customer experience is one of the essential steps to bringing
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
Home furnishings retailers are facing a rapidly changing trade and customs environment, with several recent federal actions that could increase
“Every business owner has an exit strategy—even if they haven’t planned one.” For many private and family-owned businesses, daily operations
In a furniture retail operation, one of the biggest threats to customer trust is not always the product itself. It
In an industry defined by change, competition, and evolving consumer expectations, few retailers manage to honor their history while boldly
Leveling the Playing Field: Tariff Enforcement and the Fight for Fair Competition Join Home Furnishings Association CEO Peter Theran for a discussion with Keith Koenig,
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
