September 2017

Getting Value Right
Andrea Hill
Getting Value Right

The key is knowing what your customers want and need from you When you run a business like a furniture store, your job is to produce and sell value. It’s both as simple and as complicated as that. When I see businesses getting value wrong, I have a physical reaction

Beware the Warehouse
David Madden
Beware the Warehouse

Your warehouse employees are only as mindful of safety as you are. Show them you’re serious. We all know that working in a furniture store’s warehouse can be dangerous. With rising demands from customers to have that sofa yesterday and the introduction of automation to warehousing operations, more pressure is

Thinking businessman next to a large question mark.
Ginny Gaylor
Retailers’ Great Questions

And the even better answers behind them Selling furniture used to be so predictable: Plop down a few hundred bucks for a full-page newspaper ad or 30 seconds on the radio and TV and wait for the parking lot to fill up. Employees made a career out of working at

BIG GAMBLE Trevor McAllister and his wife Kasey took a chance when they moved back to Trevor’s hometown to run the family business. After a few early struggles, the move appears to be paying off.
Robert Bell
The Next Jenner(ation)

Turns out you can go home again. It just takes a lot of hard work to rebuild your family furniture store. Just ask Trevor McAllister. Looking back there were clues. No sirens or flashing blue lights, just subtle cues that maybe the retail furniture business wasn’t going to be so

Business man confused
Home Furnishings User
Why should retailers care about the CPSC?

General knowledge of the Consumer Product Safety Commission (CPSC) probably comes from high-profile product recalls. Once you’ve read the story and breathed a sigh of relief that you don’t sell or make the recalled product, you’ll go about your business and never give the agency a second thought. As a

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