At 8 a.m., Sarah opens Instagram, coffee in hand. Two hours later, she has ten screenshots saved and a plan for redesigning her living room. We often talk about footfall as if it starts at the front door. But in today’s retail reality, it starts much earlier, usually with an
Independent retailers have always faced complexity. From managing vendor relationships to tracking inventory and delivering a consistent customer experience, the day-to-day demands have grown. Most retailers have some software in place. A point-of-sale system might live in one platform, inventory in another, or maybe a digital catalog from one or
Today, having a website that does not deliver a seamless eCommerce experience is not optional for furniture retailers looking to attract and retain customers. The customer journey has morphed dramatically, with many starting—and sometimes completing—their purchasing journey online. Independent, local furniture retailers who prioritize their website’s eCommerce experience can set
In today’s digital marketplace, furniture retailers face a critical decision: modernize their online presence or risk falling behind. As consumers increasingly begin their furniture shopping journey online, an outdated eCommerce platform has become a significant liability for retailers who delay migration to more advanced solutions like Shopify or BigCommerce. The
Why Cart Abandonment Might Be Happening and How to Fix It It’s time to meet with the web and marketing team, and you’re faced with the same awful question. It’s positive that you don’t want to know the answer, but you ask it anyway: “How many abandoned checkouts this week?”
Let’s assume that you took some steps to get the right traffic to your website. You focused on SEO, served great ads, and targeted the right people – now what? The real challenge—and opportunity—lies in engaging visitors and purchase conversion into customers. Having an “okay” website isn’t good enough for
How to Navigate Google’s New Algorithm and Leverage AI Tools to Benefit Your Business In March 2024, Google’s new algorithm impacted many sites deindexed from Google Search. This change is tied to an effort to clean up spam sites and realize the goal of reducing unhelpful, irrelevant, or unoriginal content
Website accessibility for online retailers is crucial because it ensures compliance with legal requirements, opens new markets and customer segments, improves the user experience for all customers, and enhances the brand’s reputation. In today’s digital age, accessibility is not just a moral obligation but also a business imperative that retailers
If your website is like your digital showroom, your Careers Page is like the digital version of your lobby and conference room. We all know in business the importance of making a great first impression on our customers – so why don’t we apply these same principles to potential employees
Donna Perlstein with Userway explains how you can make sure your website is ADA-compliant and potentially stay lawsuit-free.
As a retailer, you’ve dedicated years, if not decades, to building a business you can be proud of. You’ve curated
In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the
On October 10, 2025, U.S. Customs and Border Protection (CBP) issued CSMS # 66492057 to implement guidance around Proclamation 10976, which
For many independent furniture retailers, succession planning is more complex than expected. The next generation often chooses different careers; employees
You haven’t missed anything — and we’re still watching closely for you. While there have been no new developments since
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
Stop the Loss: Proven Strategies to Cut Damage and Returns Furniture damage and customer returns don’t just cut into profits, they can also weaken
Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From managing generational
Furniture damage and customer returns don’t just cut into profits, they can also weaken customer satisfaction and long-term loyalty. In
