Changing patterns of consumer behavior means furniture retailers now, more than ever, need to focus on engaging more deeply with their customers to build loyalty, drive in-store and online traffic, and uncover a steady flow of sales and marketing opportunities. New research by Package AI investigates the role of engagement
Ziv Fass, Co-Founder & CEO of Package.AI explains how automating your customer engagement and fulfillment process will ensure your business is more efficient and able to drive more business.
Kyle Eastick, Director of Channel Sales for FreightClub, offers you some simple product packaging tips that will help minimize damaged and returned items and create a better customer experience.
In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling,
Every checkout tells a story, and not all of them end in a sale. For many eCommerce brands, a lack
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
In a furniture retail operation, one of the biggest threats to customer trust is not always the product itself. It
The Home Furnishings Association’s Trailblazer Award recognizes individuals whose careers have shaped the home furnishings industry through innovation, leadership, and
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
MEMBER-ONLY DISCUSSION: Back-End Operations Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
