May you never be satisfied Two retailers, two stories. By her own admission, Cynthia Heathcoe is the New Kid on the Block (minus the gold chains and ball cap askew). Her store in Palm Beach Gardens, Fla., continues to gain traction with fans of contemporary furniture’s clean lines. By contrast,
Jake Jabs knows a little about guitars, and even more about furniture. For more than half a century he’s been excelling at both. His first business lesson? That’s easy. Jake Jabs remembers walking through downtown Bozeman, Mont., wondering why the city’s lone music store wasn’t selling guitars. It was 1955
Josh Hudson took over the family business when it was on its last leg. These days, Hudson’s Furniture is running strong. It’s 4:30 in the morning and the alarm on Josh Hudson’s phone by his bed goes off. Actually, it’s not an alarm. This morning it’s Tim Ferriss filling the
New address—same appeal After 91 years in the same location, Boone’s Furniture & Gifts finally moved in 2006. Looking back, Joel and Julie Isley wonder what took them so long. Out-of-towners passing through Gibsonville, N.C. (pop. 6,921) see a downtown packed with enough quaint shops and tree-lined streets to fill
The residents of Altus, Okla., expect big-city service from their retailers. Every day Charlene Firth and H&H Furniture deliver. Some people are born into the home furnishings business. Some find their way in through marriage. Still others start out at the bottom and slowly work their way up to signing
The Sofa Store: To stand out, keep it simple. Good branding communicates what you stand for as a business. That branding can be communicated verbally or visually. Retail designer Martin Roberts’ series on logo design’s he’s helped recreate for home furnishings retailers ends this week with The Sofa Store in
Steve Kidder is always on the move and has no intention of slowing down It is snowing in Vermont and Steve Kidder is sitting in his office, which looks a lot like a Ford F150 pickup truck, ready to start his day. It’s barely 9 a.m. and already Kidder has
Running a furniture store today isn’t easy. Shoppers have endless options, and they’re scrolling, searching, and comparing before they even
Most furniture retailers are sitting on a goldmine and don’t even realize it. If you have a list of customer
Winning the hearts and loyalty of customers takes more than just offering attractive products or competitive pricing. It demands a
How Strong Leadership Drives Performance, Culture, and Consistency Traffic patterns fluctuate, customer expectations continue to evolve, and competition remains strong
Today, customers are not just comparing prices, they are comparing experiences. Especially in furniture and mattress retail, where purchases are
Coaching That Closes: How to Develop High-Performing Sales Associates Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail
Selling Like a “Million-Dollar Writer” What separates a good sales associate from a true million-dollar writer? It’s not luck, and it’s not just traffic.
MEMBER-ONLY DISCUSSION: Sales Management Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business
Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail environment, sales leaders must strike
