More Sales = More Returns Do you have a solid returns process? As retailers gear up for peak sales seasons, it’s important not to lose sight of what happens next. Unfortunately, some of the merchandise you sell is going to come back! And increased sales mean increased returns. With more
Over the past few years, the emergence of the digital economy had already begun to change consumers’ expectations and buying habits. The COVID-19 pandemic has only accelerated the pace of change – placing more power and choice in consumers’ hands. Consumers are demanding – and smart retailers are providing –
Making a typical final mile home delivery in the COVID-19 era has changed for the foreseeable future. Many retailers have risen to the challenge and innovated quickly to provide options – driven by consumer preferences. Prior to the pandemic, the majority of deliveries made by full-line furniture retailers were a
Before we list the five important reasons why you should use a freight broker, let’s define what they do. A freight broker arranges freight shipping between a carrier and a shipper. In exchange, the broker receives a small commission for facilitating the transaction. Freight brokers add value and flexibility to your
More Sales = More Returns As retailers gear up for peak holiday season sales, it is important not to lose sight of what happens next. Unfortunately, some of the merchandise you sell is going to come back! And increased sales mean increased returns. With more online shopping, the rate of
It’s not much, but furniture retailers can find a sliver of solace knowing they are not alone in the disruption of their supply chains. Main Street mom-and-pop stores to some of the largest global manufacturers have had their worlds upended by the pandemic. The impact of that disruption can be measured in a new study
In last week’s HFA Live webinar, furniture retailers heard a sobering report about the industry’s new (read: sluggish) supply chain. A pair of supply and logistics experts told viewers the current delays won’t improve for another seven to eight months. But in the same breath, Riaz Husein and Garrett Bowman offered strategies retailers can enact
The pandemic has flattened many retailers, but not furniture retailers. Like many furniture retailers across the country, Home Furnishings Association member Howard Gerchikov of European Furniture Imports in Tampa is doing a booming business these days. Like many furniture retailers, he could be doing even better if he had product
Furniture retailers are enjoying a spike in sales since they reopened stores last summer. But there’s a price for that success: Those record sales are exposing weaknesses on many businesses’ supply chain and logistics operations. Specifically, retailers are seeing room for improvement with their inventory management, distribution and warehousing, and
A shortage of truck drivers is one of the long-term supply-chain problems impacting the furniture industry. And it’s why the Home Furnishings Association supports a proposed pilot program aimed at bringing younger drivers into the profession. The Federal Motor Carriers Safety Administration recently announced plans to study the feasibility of
I’ve been in the furniture business for over 20 years, and I’ve witnessed every marketing trend, from loud holiday ads
Joining an established furniture retail sales team can feel daunting for a new associate. Walking into a showroom with seasoned
When service contracts are presented alongside customer furniture selection, they feel natural and valuable. When they are saved for the
How Strong Leadership Drives Performance, Culture, and Consistency Traffic patterns fluctuate, customer expectations continue to evolve, and competition remains strong
Running a furniture store today isn’t easy. Shoppers have endless options, and they’re scrolling, searching, and comparing before they even
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
Chasing volume is no longer enough in retail today. Sustainable profitability comes from disciplined, high-impact decisions about assortment, floor space, inventory, and capital allocation.
