Consumer expectations have changed dramatically in recent years. While basics like the quality of service, product, and pricing were always essential, customers today use much broader benchmarks to measure their overall shopping experience. They now demand an ‘Amazon experience’ every time they shop, impacting all retailers, brick and mortar and
Artificial intelligence (AI) has become pervasive, revolutionizing various industries with its far-reaching and diverse applications. From retail to healthcare, AI has brought about tectonic shifts in business, leading to unprecedented transformations for companies and their end consumers. Its impact is felt across the board, leaving virtually no industry untouched. In
The pace of change experienced in the furniture retail sector over the past few years has been unprecedented, driven by shifting consumer behavior and spending patterns. This has seen rates of customer loyalty decline, with consumers more empowered, flexible, and diverse when it comes to where and how they shop.
Inventory management plays a big role in customer satisfaction. Inventory management should be designed to monitor product availability, but thanks
The Home Furnishings Association (HFA) is aware that many retailers have been following the recent news regarding Costco’s tariff lawsuit,
The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s
Access to credit plays a crucial role in the home furnishings retail industry, empowering millions of American families to make
Many retail buying journeys begin online through research, browsing, comparison, or early product discovery. Shoppers expect digital guidance before they
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
