Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
In the fast-paced world of home furnishing eCommerce, gaining a competitive edge is paramount. With the ever-expanding array of marketplaces, retailers, and product variations, understanding and optimizing your digital presence has never been more crucial. That’s where advanced AI-powered eCommerce analytics comes into play, offering powerful tools and insights to
According to Forbes, the rapid rise of eCommerce will see just over 20% of retail purchases take place online in 2023. The rise of eCommerce has transformed the face of retail and ushered in an era of digital transformation in the furniture sector. It has also increased the amount of
Consumer expectations have changed dramatically in recent years. While basics like the quality of service, product, and pricing were always essential, customers today use much broader benchmarks to measure their overall shopping experience. They now demand an ‘Amazon experience’ every time they shop, impacting all retailers, brick and mortar and
Artificial intelligence (AI) has become pervasive, revolutionizing various industries with its far-reaching and diverse applications. From retail to healthcare, AI has brought about tectonic shifts in business, leading to unprecedented transformations for companies and their end consumers. Its impact is felt across the board, leaving virtually no industry untouched. In
The pace of change experienced in the furniture retail sector over the past few years has been unprecedented, driven by shifting consumer behavior and spending patterns. This has seen rates of customer loyalty decline, with consumers more empowered, flexible, and diverse when it comes to where and how they shop.
When service contracts are presented alongside customer furniture selection, they feel natural and valuable. When they are saved for the
Furniture shopping has evolved into a fluid, hybrid experience. Today’s consumers move seamlessly between online browsing and in-store visits, gathering
Earlier today, the U.S. Supreme Court ruled (6–3) that the International Emergency Economic Powers Act (IEEPA) does not grant the
How independent furniture retailers can turn their website into a real part of how they sell — not just a
Understanding Your True Landed Cost: How Tariff Layers Are Reshaping Your Home Furnishings Business The trade environment for home furnishings
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.
