Few leaders are as pivotal or outspoken in a transformative era for home furnishings as Todd Wanek, President and CEO of Ashley Furniture Industries. As the 2025 Trailblazer Award recipient from the Home Furnishings Association (HFA), Wanek recently joined HFA to share his perspective on the furniture industry’s current state
Consumer expectations have changed dramatically in recent years. While basics like the quality of service, product, and pricing were always essential, customers today use much broader benchmarks to measure their overall shopping experience. They now demand an ‘Amazon experience’ every time they shop, impacting all retailers, brick and mortar and
In 2025, the Home Furnishings Association continued to be a unified voice for furniture retailers, advocating for policies that protect
As the 2025 holiday season approaches, consumer optimism is tempered by financial caution. Katapult’s new report, Holiday Spending in 2025:
November 20, 2026 – Carmichael, CA – The Home Furnishings Association (HFA) is excited to announce its 2026 Slate of
The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s
As a retailer, you’ve dedicated years, if not decades, to building a business you can be proud of. You’ve curated
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
