After struggling to achieve its vision of placing the customer at the heart of its operations with its current delivery management solution, the Dufresne Spencer Group (DSG) switched to Package.ai. Its customer satisfaction interactions have transformed, resulting in impressive operational efficiencies and cost savings. Just three months after Ashley Furniture
Submitted by Taylor Ganz, Profitability Consulting Group When John Egger founded our company, he christened it “Profitability Consulting Group“ (PCG) for a reason. While we believe and preach sustainable sales growth, growth without profit and positive cash flow can be disastrous for your profit margins. And this was what we
In furniture retail, most sales are lost to the power of uncertainty, and this uncertainty often centers around affordability and
Many home furnishings retailers are closely watching the possibility of tariff refunds following recent court rulings on IEEPA tariffs. For
Today, customers are not just comparing prices, they are comparing experiences. Especially in furniture and mattress retail, where purchases are
Many retail buying journeys begin online through research, browsing, comparison, or early product discovery. Shoppers expect digital guidance before they
HFA Announces the 2026 Pillar Award Winners The Home Furnishings Association (HFA) is proud to announce the recipients of the
Coaching That Closes: How to Develop High-Performing Sales Associates Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail
Selling Like a “Million-Dollar Writer” What separates a good sales associate from a true million-dollar writer? It’s not luck, and it’s not just traffic.
MEMBER-ONLY DISCUSSION: Sales Management Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business
Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail environment, sales leaders must strike
