The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s also about creating brand experience and positive feelings in your customers. When it comes to merchandising, retailers mainly focus on in-stock positions and sales floor layouts in regard to decision-making.
Ever-mounting expectations of instant gratification have shaped our consumer landscape. The boss needs a project ASAP, and you need coffee in your hand ten minutes ago. As consumers, our retail experiences have been reduced to compulsive clicks and swipes—but the moment our habits land us with a 1,500lb sectional on
Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics. Final mile delivery visibility has become essential for delivery managers and end customers who want to know exactly where their order is and when it will arrive. Having visibility at
HFA’s newest Solution Partner, Metropolitan Warehouse & Delivery, has spent decades perfecting the art of moving furniture. What started as a commitment to helping retailers deliver products safely and on time in 1989 has grown into a full-service operation combining professional experience, technology, and care. Their mission is simple: to
Harnessing the Power of AI and Transforming Your SEO, Marketing Strategies, and Retail Advertising In the rapidly evolving world of digital business, artificial intelligence (AI) has emerged as a transformative force, reshaping SEO, marketing strategies, and advertising practices. With the ever-increasing sophistication of AI tools, businesses can enhance their digital
Retail marketing in 2025 and beyond will be defined by a simple truth: brands that fail to align with evolving technology and customer expectations will fall behind. To thrive, retail marketers must proactively adopt strategies that blend personalization, immersive experiences, and ethical practices. Below are the top trends shaping the
In the home furnishings industry today, the customer experience doesn’t end at checkout—it’s delivered to the door. Retailers are increasingly emphasizing the final mile because that’s where lasting impressions are made, brand reputations are reinforced, and loyalty is earned. At UST, we’ve spent more than two decades perfecting final-mile delivery
At a time when economic uncertainty holds consumers back from spending, it’s crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that doesn’t meet expectations. Here are three eCommerce tools
CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always
eCommerce has transformed how people shop, offering convenience, variety, and competitive pricing. With just a few clicks, consumers can browse and purchase products from anywhere they are. However, despite the undeniable success of online shopping, many eCommerce brands are now recognizing the value of having a physical presence as a
You don’t need another research firm telling you what happened last quarter. You need a heads-up on what’s coming so
In retail today, delivery operations are not just a logistical necessity — they are a front-line component of customer satisfaction,
Most retailers understand the fundamentals of visual merchandising. They know how to build a vignette, create a focal point, and
“We need to talk.” Those four words can be intimidating in any relationship. In family-run furniture businesses, they can feel
Friday, October 24 – Monday, October 27, 2025 HFA Retailer Resource Center, 1st Floor, Plaza Suites The Home Furnishings Association
Merchandising Trends: Creating Inspiring Retail Spaces that Drive Sales Your showroom is more than just a display—it’s your most powerful sales tool. Join us
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
