Customer Experience

Furniture Assemblyman putting a chair together.
Taskrabbit
The Hidden Risks of Not Offering Furniture Assembly

Ever-mounting expectations of instant gratification have shaped our consumer landscape. The boss needs a project ASAP, and you need coffee in your hand ten minutes ago. As consumers, our retail experiences have been reduced to compulsive clicks and swipes—but the moment our habits land us with a 1,500lb sectional on

Two Happy Male Workers Putting Furniture And Boxes In Truck
Fidelitone
Final Mile Delivery Visibility Ensures Success

Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics. Final mile delivery visibility has become essential for delivery managers and end customers who want to know exactly where their order is and when it will arrive. Having visibility at

Metropolitan Warehouse & Delivery: Making Furniture Logistics Simple and Reliable

HFA’s newest Solution Partner, Metropolitan Warehouse & Delivery, has spent decades perfecting the art of moving furniture. What started as a commitment to helping retailers deliver products safely and on time in 1989 has grown into a full-service operation combining professional experience, technology, and care. Their mission is simple: to

Man hold icon ai, Marketers education, research, analyze media video streaming content creation and online marketing strategies to grow their digital business. Ai generates concept
Home Furnishings Association
Navigating AI Integration for Marketing Success

Harnessing the Power of AI and Transforming Your SEO, Marketing Strategies, and Retail Advertising In the rapidly evolving world of digital business, artificial intelligence (AI) has emerged as a transformative force, reshaping SEO, marketing strategies, and advertising practices. With the ever-increasing sophistication of AI tools, businesses can enhance their digital

Couple in their 30's sitting behind a computer looking to purchase furniture. By Freepik.com.
ORBIT INTERACTIVE
The Future of Retail Marketing: 10 Strategies You Must Act on Now

Retail marketing in 2025 and beyond will be defined by a simple truth: brands that fail to align with evolving technology and customer expectations will fall behind. To thrive, retail marketers must proactively adopt strategies that blend personalization, immersive experiences, and ethical practices. Below are the top trends shaping the

Female in home taking picture of her sofa. Created by Freepik.com
Palazzo.ai
Elevate the Customer Experience with Tech That Converts

At a time when economic uncertainty holds consumers back from spending, it’s crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that doesn’t meet expectations. Here are three eCommerce tools

an example of a 3D room visualizer for customers.
3D Cloud
CITY Furniture brings its values to life with 3D

CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always

Shop in flat style. Store, minimarket. Vector illustration.
Bright Data
Retail Strategy 101: Why eCommerce Needs a Brick & Mortar Store

eCommerce has transformed how people shop, offering convenience, variety, and competitive pricing. With just a few clicks, consumers can browse and purchase products from anywhere they are. However, despite the undeniable success of online shopping, many eCommerce brands are now recognizing the value of having a physical presence as a

Customer journey concept. Customer behavior analysis, marketing strategy. Social media marketing, content marketing, purchase, storytelling, seo, awareness, advertise, online marketing. Sales funnel.
Katapult
Four Ways Retailers Can Elevate the eCommerce Experience

In today’s crowded online marketplace, consumers are overwhelmed with choices. To stand out, furniture retailers must offer an eCommerce experience that gives consumers the engaging and intuitive journey they have come to expect. This means understanding your customer’s needs and making every step seamless and enjoyable, from discovery to browsing

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