Customer Experience

Metropolitan Warehouse & Delivery: Making Furniture Logistics Simple and Reliable

HFA’s newest Solution Partner, Metropolitan Warehouse & Delivery, has spent decades perfecting the art of moving furniture. What started as a commitment to helping retailers deliver products safely and on time in 1989 has grown into a full-service operation combining professional experience, technology, and care. Their mission is simple: to

Man hold icon ai, Marketers education, research, analyze media video streaming content creation and online marketing strategies to grow their digital business. Ai generates concept
Home Furnishings Association
Navigating AI Integration for Marketing Success

Harnessing the Power of AI and Transforming Your SEO, Marketing Strategies, and Retail Advertising In the rapidly evolving world of digital business, artificial intelligence (AI) has emerged as a transformative force, reshaping SEO, marketing strategies, and advertising practices. With the ever-increasing sophistication of AI tools, businesses can enhance their digital

Couple in their 30's sitting behind a computer looking to purchase furniture. By Freepik.com.
ORBIT INTERACTIVE
The Future of Retail Marketing: 10 Strategies You Must Act on Now

Retail marketing in 2025 and beyond will be defined by a simple truth: brands that fail to align with evolving technology and customer expectations will fall behind. To thrive, retail marketers must proactively adopt strategies that blend personalization, immersive experiences, and ethical practices. Below are the top trends shaping the

Female in home taking picture of her sofa. Created by Freepik.com
Palazzo.ai
Elevate the Customer Experience with Tech That Converts

At a time when economic uncertainty holds consumers back from spending, it’s crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that doesn’t meet expectations. Here are three eCommerce tools

an example of a 3D room visualizer for customers.
3D Cloud
CITY Furniture brings its values to life with 3D

CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always

Shop in flat style. Store, minimarket. Vector illustration.
Bright Data
Retail Strategy 101: Why eCommerce Needs a Brick & Mortar Store

eCommerce has transformed how people shop, offering convenience, variety, and competitive pricing. With just a few clicks, consumers can browse and purchase products from anywhere they are. However, despite the undeniable success of online shopping, many eCommerce brands are now recognizing the value of having a physical presence as a

Customer journey concept. Customer behavior analysis, marketing strategy. Social media marketing, content marketing, purchase, storytelling, seo, awareness, advertise, online marketing. Sales funnel.
Katapult
Four Ways Retailers Can Elevate the eCommerce Experience

In today’s crowded online marketplace, consumers are overwhelmed with choices. To stand out, furniture retailers must offer an eCommerce experience that gives consumers the engaging and intuitive journey they have come to expect. This means understanding your customer’s needs and making every step seamless and enjoyable, from discovery to browsing

a computer, phone and tablet showing a seamless online consumer shopping experience
furnituredealer.net
7 Steps to Level Up Your eCommerce Experience

Today, having a website that does not deliver a seamless eCommerce experience is not optional for furniture retailers looking to attract and retain customers. The customer journey has morphed dramatically, with many starting—and sometimes completing—their purchasing journey online. Independent, local furniture retailers who prioritize their website’s eCommerce experience can set

Couple positioning furniture in their home
FamOn
Consumer Buying Trends Impacting Small to Medium Retailers

The furniture retail industry is evolving rapidly, driven by changing consumer preferences, digital transformation, and global economic factors. While large retailers have the resources to adapt, small and medium-sized furniture retailers face unique challenges in staying competitive. To remain viable, they must adapt to these shifts, ensuring they meet customer

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