As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
Home and furniture retailers managing multiple locations or expanding their operations need tools that simplify and unify their workflows. Keeping
At 8 a.m., Sarah opens Instagram, coffee in hand. Two hours later, she has ten screenshots saved and a plan
Tired of chasing influencers who ghost you or charge more than your showroom sofa? Good news: you don’t need one.
More important, what should they do? At a peer group meeting of eight successful construction industry CEOs years ago, the
In recent weeks, the United States and China have exchanged escalating rhetoric and statements about trade and rare earth minerals.
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
MEMBER-ONLY DISCUSSION: Family Business Dynamics Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family
