As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
National Furniture Safety Week is coming up October 5–10, 2026, and HFA members are invited to participate. HFA has joined
Finding and retaining quality employees continues to be one of the most significant challenges facing organizations today. Hiring managers, HR
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many
Running a successful home furnishings business takes more than offering great products and excellent customer service. Retailers must also recruit
For decades, home furnishings retail has relied on a familiar merchandising formula: create a beautiful room, put the furniture in
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
