After struggling to achieve its vision of placing the customer at the heart of its operations with its current delivery management solution, the Dufresne Spencer Group (DSG) switched to Package.ai. Its customer satisfaction interactions have transformed, resulting in impressive operational efficiencies and cost savings. Just three months after Ashley Furniture
A sale isn’t final, and it doesn’t satisfy the customer, until it’s delivered into her home, Patrick Cory said in a Home Furnishings Association seminar at High Point Market Oct. 21. Cory was co-owner of Cory 1st Choice Home Delivery until its acquisition by J.B. Hunt Transport Services earlier this
Global trade policy continues to shift rapidly, and for home furnishings retailers, those changes can have immediate consequences for costs,
How Furniture Retailers Can Thrive in the Agentic Era The digital landscape for home furnishings is shifting beneath our feet,
I’ve spent years around retail furniture companies, and I’ve watched a quiet problem sink otherwise healthy businesses: aging inventory. Aging
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized
A recent court order could make it easier for importers to recover certain IEEPA tariff payments. On March 27, 2026,
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting
MEMBER-ONLY DISCUSSION: Technology Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and AI
