Warehouse worker attaching label onto box being shipped.
Potential 2023 UPS Strike Could Impact Retailers

Prepare for Shipping Disruptions In today’s interconnected business landscape, small businesses heavily rely on efficient and reliable shipping services to maintain their supply chains and meet customer demands. With the potential 2023 UPS strike looming, you must understand the implications and take proactive measures to safeguard your operations. In this

Man marking a cartoon happy face.
How DSG Reduced Failed Deliveries & Transformed Customer Satisfaction

After struggling to achieve its vision of placing the customer at the heart of its operations with its current delivery management solution, the Dufresne Spencer Group (DSG) switched to Its customer satisfaction interactions have transformed, resulting in impressive operational efficiencies and cost savings. Just three months after Ashley Furniture

Furniture retailers must get delivery right, Cory says

A sale isn’t final, and it doesn’t satisfy the customer, until it’s delivered into her home, Patrick Cory said in a Home Furnishings Association seminar at High Point Market Oct. 21. Cory was co-owner of Cory 1st Choice Home Delivery until its acquisition by J.B. Hunt Transport Services earlier this

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