Employee retention is a critical challenge for home furnishings retailers. You rely on the skills and knowledge of your employees to provide quality customer service, maintain strong relationships with suppliers, and stay on top of industry trends. However, high turnover rates can disrupt operations, lead to declining customer satisfaction, and
Finding and retaining talent is one of the greatest challenges employers face today. Having a well-executed employee onboarding program can be a game-changer! When someone receives a job offer, everyone wants to hear all about it. You get to make a first impression during the interview phase, or the “courting”
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized
The Customer Journey is No Longer Linear Picture this scenario: A customer sees your sectional sofa on Instagram. She clicks
Home furnishings retailers should be paying close attention to a major new trade development out of Washington. On March 11,
Recent developments regarding tariffs collected under the International Emergency Economic Powers Act (IEEPA) have raised important questions for home furnishings
Most furniture retailers are sitting on a goldmine and don’t even realize it. If you have a list of customer
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.
