Sometimes those extra years play havoc with your retail succession planning Recently the Centers for Disease Control and Prevention produced a paper called “Death in the United States.” While this might seem to be a morbidly unusual article for the Home Furnishings Association, please bear with me because the data
There’s nothing more amazing than the endless incidents of mind-bending screw-ups by otherwise successful businesses. Every employee has stories, ranging from miscalculations and costly errors of judgment to downright avoidable mistakes [Smith Village employees are rewarded with keys to store] It doesn’t seem to be getting any better. Years ago,
In Sales, A+B=R There’s a simple sales formula that goes like this: When A or B go up, so does R. Conversely, when A or B goes down, R drops as well. In this case R stands for Results. Everyone wants to see better results, but to get better results,
There’s a reason customers show up at your store. They want something they can’t get from their phone. Exceptional Customer Service. Remember last year when Ralph Lauren announced it was closing its flagship Polo store in New York City as part of a drive to gain footing in a rapidly changing retail world?
None of our business? Smart retailers know their customers. Traditionally, that knowledge was gained through personal interactions. If a shopper made several purchases over the years, the store owner learned her style, color preferences, and the prices she could afford. Maybe he recorded this information in a notebook or file,
A positive company culture may be more important than you may think By all accounts, Paul Coconis was an astute businessman quick to spot an opportunity and turn it into dollars. While other furniture retailers came and left, Coconis and Furniture Discount House carved out a niche selling furniture in
If you’re in furniture retail or manufacturing, chances are you’re sitting on an incredibly valuable marketing asset — and don’t
The trade relationship between the US and China has been marked by a history of escalation and negotiation on several
The Home Furnishings Association (HFA) is closely following the latest developments surrounding the ongoing Supreme Court hearings on the legality
HFA Monitoring Impact and Gathering Intel Details are beginning to be released of the recent White House announcements of planned
In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the
Merchandising Trends: Creating Inspiring Retail Spaces that Drive Sales Your showroom is more than just a display—it’s your most powerful sales tool. Join us
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
