Sometimes those extra years play havoc with your retail succession planning Recently the Centers for Disease Control and Prevention produced a paper called “Death in the United States.” While this might seem to be a morbidly unusual article for the Home Furnishings Association, please bear with me because the data
There’s nothing more amazing than the endless incidents of mind-bending screw-ups by otherwise successful businesses. Every employee has stories, ranging from miscalculations and costly errors of judgment to downright avoidable mistakes [Smith Village employees are rewarded with keys to store] It doesn’t seem to be getting any better. Years ago,
In Sales, A+B=R There’s a simple sales formula that goes like this: When A or B go up, so does R. Conversely, when A or B goes down, R drops as well. In this case R stands for Results. Everyone wants to see better results, but to get better results,
There’s a reason customers show up at your store. They want something they can’t get from their phone. Exceptional Customer Service. Remember last year when Ralph Lauren announced it was closing its flagship Polo store in New York City as part of a drive to gain footing in a rapidly changing retail world?
None of our business? Smart retailers know their customers. Traditionally, that knowledge was gained through personal interactions. If a shopper made several purchases over the years, the store owner learned her style, color preferences, and the prices she could afford. Maybe he recorded this information in a notebook or file,
A positive company culture may be more important than you may think By all accounts, Paul Coconis was an astute businessman quick to spot an opportunity and turn it into dollars. While other furniture retailers came and left, Coconis and Furniture Discount House carved out a niche selling furniture in
A digital marketing plan outlines strategic online tactics that determine how you promote your products, services, and brand online. With
The American Home Furnishings Hall of Fame Foundation, Inc., has announced the prestigious 2024 Paul Broyhill Future Leaders Award recipients.
Are stores still important? The resounding answer is yes, but they are more effective when supported with in-store and online
The home furnishings industry is known for its diverse product range, intricate supply chains, and fluctuating consumer demands. Due to
In modern commerce, where convenience and customer satisfaction reign supreme, the concept of delivery has evolved beyond getting your purchase
Drive Traffic with Data Insights There is untapped potential for driving traffic to your store by using the data you collect. Industry experts will share
Evaluating the Cost of Delivery Join leading industry experts who will share insights on key cost drivers, efficiency measures, technology usage, and outsourcing options for
