More important, what should they do? At a peer group meeting of eight successful construction industry CEOs years ago, the members began discussing how to get the most out of an industry standard software package. One CEO asked another a question about how to key in data to produce a
In a retail furniture store, layouts are constantly refreshed, delivery deadlines are tight, and customer expectations are always evolving—it’s easy to get caught up in the day-to-day operations. As a retail leader, you might focus on schedules, solving customer issues, and keeping inventory on track. All of that is essential,
The success of your business often hinges on the people working the floor, managing deliveries, handling customers, and selling products. And the glue that holds it all together? Communication. Whether you’re the owner of a family-run store, a sales manager overseeing a large showroom, or a warehouse lead managing operations, your
Decision-making is a daily responsibility when you are an owner or manager in a home furnishings business. However, not all decisions are created equal. Some are routine—adjusting a store display, scheduling a team member, and ordering top-selling inventory. Others, however, carry much more weight: Should we expand to a second
Every retail furniture store has that one sales associate—charismatic, confident, and consistently at the top of the leaderboard. Their closing ratio is impressive, their product knowledge is unmatched, and customers often ask for them by name. Naturally, this top performer seems the perfect choice when it’s time to fill a
In the dynamic world of home furnishings retail, effective leadership isn’t just a nice-to-have—it’s critical to success. Whether running a single showroom or overseeing multiple locations, your ability to lead your team directly impacts customer satisfaction, sales performance, and employee retention. Yet even the most experienced store owners and managers
Why Data-Driven Sourcing Is Becoming Non-Negotiable On April 2, 2025, President Trump announced sweeping new import tariffs that immediately reshaped
Joining an established furniture retail sales team can feel daunting for a new associate. Walking into a showroom with seasoned
The Customer Journey is No Longer Linear Picture this scenario: A customer sees your sectional sofa on Instagram. She clicks
Inventory management is the key to your cash flow and your store’s success. You spend more money on inventory than
Search engine optimization remains one of the most influential parts of digital marketing today. Organic search continues to drive a
Chasing volume is no longer enough in retail today. Sustainable profitability comes from disciplined, high-impact decisions about assortment, floor space, inventory, and capital allocation.
Coaching That Closes: How to Develop High-Performing Sales Associates Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail
MEMBER-ONLY DISCUSSION: Sales Management Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business
