In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling, and service interactions all shape how customers feel about the brands they buy from. Recognizing a company that has helped retailers transform this critical stage of the journey, the Home
The Home Furnishings Association’s Trailblazer Award recognizes individuals whose careers have shaped the home furnishings industry through innovation, leadership, and long-standing commitment. The honor is reserved for professionals with industry impact—leaders who continually adapt, inspire others, and leave the industry stronger than they found it. In 2026, that distinction goes
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized more than a successful retailer. It honored a company that has spent more than four decades proving that great furniture retail is built on something deeper: strong values, thoughtful design,
When the Home Furnishings Association named Stacie Bedford, Chief Creative Officer of Evans’ Heritage Home, the recipient of the 2026 HFA Emerging Star Award, it wasn’t just recognizing talent. It was honoring vision, resilience, and a reimagined approach to what independent home furnishings retail can be. Presented annually, the Emerging
The Home Furnishings Association invites the industry to join us at High Point Market for a special celebration honoring the 2026 HFA Pillar Award Winners. During this gathering, HFA will formally present the 2026 Partner of the Year Award to Package.ai and the 2026 Trailblazer Award to Bill Barton, CEO,
HFA Announces the 2026 Pillar Award Winners The Home Furnishings Association (HFA) is proud to announce the recipients of the 2026 HFA Pillar Awards, recognizing outstanding retailers, leaders, and partners who are shaping the future of the home furnishings industry. Each year, the Pillar Awards honor excellence across leadership, innovation,
Furniture shopping has evolved into a fluid, hybrid experience. Today’s consumers move seamlessly between online browsing and in-store visits, gathering
Home furnishings retailers should be paying close attention to a major new trade development out of Washington. On March 11,
There is an important update for home furnishings retailers and other importers affected by IEEPA tariffs: the refund process is
Walk into most furniture or mattress stores, and you’ll see beautiful merchandising, strong sales teams, and aggressive promotional signage. But
As the furniture industry evolves and competition increases, we must ensure our sales associates and managers are consistently trained to
AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.
