A shift in retail is moving faster than any other trend we have witnessed that customer interest is moving from products to relationships. This shift is great news for retailers if they know how to adapt to their customer wants. Let’s look at a few numbers: These numbers are staggering
Stacy Hafliger, VP of Training & Performance with ProtectAll, shares tips for creating a sales training program to drive performance, employee satisfaction and build your customers’ confidence during their shopping experience.
Experiential selling involves serving as opposed to selling to customers. It creates a shopping experience that reflects the incomes and lifestyles of target customers; learning what their wants and needs are, in turn, can create a unique shopping experience that provides a strong and lasting competitive edge. Many factors go
When the Home Furnishings Association named Stacie Bedford, Chief Creative Officer of Evans’ Heritage Home, the recipient of the 2026
Upcoming Section 301 tariff decisions could have meaningful consequences for home furnishings retailers, shaping costs, sourcing, and competitiveness in the
In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling,
Why Data-Driven Sourcing Is Becoming Non-Negotiable On April 2, 2025, President Trump announced sweeping new import tariffs that immediately reshaped
Connecting POS, inventory, and ecommerce has become essential for furniture retailers. It directly impacts how a business runs day to
AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
MEMBER-ONLY DISCUSSION: Technology Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and AI
