The White House is on the phone. When the call came to HFA member Sheely’s Furniture and Appliance in North Lima, Ohio, last month, the nervous operator immediately paged Sherry Sheely, the company’s COO. “The White House is on the phone,” the operator told Sheely. “You mean the White House
Personalization has moved from a nice addition to a core expectation in modern retail. Customers want brands to understand their
In recent weeks, the United States and China have exchanged escalating rhetoric and statements about trade and rare earth minerals.
“We need to talk.” Those four words can be intimidating in any relationship. In family-run furniture businesses, they can feel
As eCommerce grows, online merchandising has become a key element in driving both customer engagement and sales. Far more than
As the 2025 holiday season approaches, consumer optimism is tempered by financial caution. Katapult’s new report, Holiday Spending in 2025:
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
