Technology

Two Happy Male Workers Putting Furniture And Boxes In Truck
Fidelitone
Final Mile Delivery Visibility Ensures Success

Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics. Final mile delivery visibility has become essential for delivery managers and end customers who want to know exactly where their order is and when it will arrive. Having visibility at

A computer point of sales system inside a bustling furniture store on a sunny afternoon. The sales person is a Caucasian female, 35 years old, with blonde hair in a ponytail, wearing a blue blouse and black slacks, assisting a customer. Created by Freepik.com
HomeSource Systems
Bridging the Gaps: Technology Purpose Built for the Retail Industry

Independent retailers have always faced complexity. From managing vendor relationships to tracking inventory and delivering a consistent customer experience, the day-to-day demands have grown. Most retailers have some software in place. A point-of-sale system might live in one platform, inventory in another, or maybe a digital catalog from one or

Lady holding a bag in a store for a refund.
Extend
How to Reduce Returns and Improve CSAT with AI

Returns in the furniture industry can be complex, costly, and a major source of customer frustration. Whether it’s a damaged table on delivery or a customer claiming a sofa was never received, furniture retailers are caught between maintaining margins and meeting rising service expectations. Fortunately, smart technology now offers a

Omni channel marketing coccept. Seamless integration of various channels, social media, email, physical stores to create a unified customer experience. Reach customers through multiple touchpiont
Shopify
Transforming Furniture Retail: Unlock Growth and Efficiency with Unified Commerce

Today’s furniture shoppers bounce between browsing sofas on Instagram at midnight and testing fabric swatches in your showroom on the weekend. They expect this journey to be smooth, regardless of where they interact with your brand, and unified commerce makes that possible. But behind the scenes, many furniture retailers struggle

Logistics warehouse and communication network.
Arindam Basu
RFID Technology Improves Inventory Management and Pays Additional Dividends

The U.S. retail landscape remains uneven, with strong consumer spending in categories like motor vehicles, parts, and building materials—likely driven by pre-tariff buying behavior—while furniture stores experienced a nearly 1% month-over-month decline. The National Retail Federation projects slower consumer spending growth in the near term due to inflation and tariff

Evoneer
AI vs. Rules-Based Systems in Furniture Retail: Finding the Right Fit

It’s the middle of the day, the showroom is full of customers, and the sofa everyone wants is out of stock. Meanwhile, your retail technology is reacting, not predicting — and it’s costing you. Choosing the right retail technology to manage your inventory can make all the difference between keeping

an example of a 3D room visualizer for customers.
3D Cloud
CITY Furniture brings its values to life with 3D

CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always

Customer Experience Concept. Person Walking and Reading Positive Online Review via Smartphone
DispatchTrack
Transforming Your Delivery Experience

Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home

The concept of business, technology, the Internet and the network. A young entrepreneur working on a virtual screen of the future and sees the inscription: Customer experience
David McMahon
Revolutionizing Retail: Innovative CX for Furniture Retailers

As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want

Happy Family Couple Watching Movers Unload Furniture From Truck
DispatchTrack
How Technology Can Drive Efficiency in Home Furnishings Delivery

Getting a sofa from the point of sale to a customer’s living room smoothly — and profitably — isn’t always easy. Retailers and third-party logistics companies need a solid operational foundation to support their delivery teams in meeting customers’ expectations and company goals. The right technology can reduce operational friction

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