Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics. Final mile delivery visibility has become essential for delivery managers and end customers who want to know exactly where their order is and when it will arrive. Having visibility at
Independent retailers have always faced complexity. From managing vendor relationships to tracking inventory and delivering a consistent customer experience, the day-to-day demands have grown. Most retailers have some software in place. A point-of-sale system might live in one platform, inventory in another, or maybe a digital catalog from one or
Returns in the furniture industry can be complex, costly, and a major source of customer frustration. Whether it’s a damaged table on delivery or a customer claiming a sofa was never received, furniture retailers are caught between maintaining margins and meeting rising service expectations. Fortunately, smart technology now offers a
Today’s furniture shoppers bounce between browsing sofas on Instagram at midnight and testing fabric swatches in your showroom on the weekend. They expect this journey to be smooth, regardless of where they interact with your brand, and unified commerce makes that possible. But behind the scenes, many furniture retailers struggle
The U.S. retail landscape remains uneven, with strong consumer spending in categories like motor vehicles, parts, and building materials—likely driven by pre-tariff buying behavior—while furniture stores experienced a nearly 1% month-over-month decline. The National Retail Federation projects slower consumer spending growth in the near term due to inflation and tariff
It’s the middle of the day, the showroom is full of customers, and the sofa everyone wants is out of stock. Meanwhile, your retail technology is reacting, not predicting — and it’s costing you. Choosing the right retail technology to manage your inventory can make all the difference between keeping
CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always
Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
Getting a sofa from the point of sale to a customer’s living room smoothly — and profitably — isn’t always easy. Retailers and third-party logistics companies need a solid operational foundation to support their delivery teams in meeting customers’ expectations and company goals. The right technology can reduce operational friction
Friday, October 24 – Monday, October 27, 2025 HFA Retailer Resource Center, 1st Floor, Plaza Suites The Home Furnishings Association
You haven’t missed anything — and we’re still watching closely for you. While there have been no new developments since
For many furniture retailers, slow weekday traffic is a familiar hurdle. However, what if the solution was not another discount,
Your website’s getting clicks, but are you getting customers? Clicks are nice, but conversions pay the bills. Here’s how to turn
Home furnishings retailers must leverage multiple online platforms to effectively reach and engage their target audience. With consumers turning to
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
Stop the Loss: Proven Strategies to Cut Damage and Returns Furniture damage and customer returns don’t just cut into profits, they can also weaken
Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From managing generational
Furniture damage and customer returns don’t just cut into profits, they can also weaken customer satisfaction and long-term loyalty. In
