Are you a rotating door business? Let’s face it: It’s human nature to take the easier path, one with the sole purpose of closing a sale. But what if you could take that “one and done” customer and turn them into the coveted return customer? Better yet, a return customer
Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only
As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s also about creating brand experience and positive feelings in your customers. When it comes to merchandising, retailers mainly focus on in-stock positions and sales floor layouts in regard to decision-making.
The Future of E-commerce: A Case Study of a Virtual Showhouse with 12 Celebrated Interior Designers of USA with overall 6.5M+ Followers The e-commerce landscape is rapidly transforming, presenting fresh opportunities and challenges for retailers and brands alike. The shift to online shopping has altered consumer expectations, particularly in the
In the modern furniture market, sustainability is rapidly becoming a priority for consumers and retailers alike. As customers purchase new furniture, a key concern arises: how to dispose of the old furniture. This question often affects purchasing decisions and can influence the overall customer experience. By offering sustainable furniture removal
Shopping for furniture and other home goods has evolved significantly, raising the bar regarding consumer experience. Let’s introduce the “chofa,” a sofa with a chaise on one end, to discuss my personal shopping journey and its implications for e-commerce in both B2C and B2B sectors. The shopping process involves gathering
In the dynamic home furnishings industry, excellence shines through industry professionals’ dedication, innovation, and unwavering commitment. The Home Furnishings Association’s
An effective strategic plan provides step-by-step instructions for launching, growing, or redirecting an organization. The strategic planning process involves: Defining
How to Navigate Google’s New Algorithm and Leverage AI Tools to Benefit Your Business In March 2024, Google’s new algorithm
At the recent International Council of Shopping Centers (ICSC) conference in Las Vegas, approximately 25,000 retail experts converged to share
Home furnishings retailers must create strategies for driving traffic to their physical stores as a critical component of their overall
Maintaining Financial Strength: PART 2 Maximizing Revenue Streams and Strategic Growth In the second part of our webinar series on maintaining financial strength, we dive
Maintaining Financial Strength: PART 1 Achieving Financial Stability and Cash Flow In this first part of our webinar series on maintaining financial strength, join industry
