The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s also about creating brand experience and positive feelings in your customers. When it comes to merchandising, retailers mainly focus on in-stock positions and sales floor layouts in regard to decision-making.
When Furniture Stops Moving, It’s Time to Rethink Your Floor Tariffs are driving costs up. The pandemic redecorating rush is over. If you’re looking around your showroom, wondering where the traffic went—and noticing your turns slowing while your warehouse fills up—you’re not alone. This is the new normal. The question
Mattress and furniture retailers in California and Rhode Island should prepare for upcoming adjustments to the mattress recycling fee, scheduled for early 2026. These changes, announced by the Mattress Recycling Council (MRC), reflect rising labor, transportation, and operational costs associated with responsible mattress disposal and recycling programs. California Fee Increase
As eCommerce grows, online merchandising has become a key element in driving both customer engagement and sales. Far more than just displaying products, it’s about presenting them in a way that appeals to your target audience, leveraging personalization, and guiding shoppers seamlessly through the buying journey. Let’s explore how to
As the 2025 holiday season approaches, consumer optimism is tempered by financial caution. Katapult’s new report, Holiday Spending in 2025: Trends, Tensions & Takeaways, surveyed nearly 3,000 U.S. consumers to understand how shoppers plan to spend this year. Cautious Consumers, Strategic Spending As the 2025 holiday season approaches, 73% of
You don’t need another research firm telling you what happened last quarter. You need a heads-up on what’s coming so you can buy smarter, staff smarter, and market smarter. That’s where Zelman, a Walker & Dunlop company, comes in. Now an HFA Solution Partner, Zelman is bringing its industry-leading housing
Simple, powerful leadership principles that drive performance and engagement on the sales floor and beyond. Whether you’re managing a large retail floor, a regional chain of home furnishings stores, or a small family-owned business, the demands on today’s retail leaders have never been greater. Between staffing challenges, customer expectations, and
Every retail furniture store has that one sales associate—charismatic, confident, and consistently at the top of the leaderboard. Their closing ratio is impressive, their product knowledge is unmatched, and customers often ask for them by name. Naturally, this top performer seems the perfect choice when it’s time to fill a
In a business where visual storytelling is everything, furniture retailers and manufacturers are increasingly turning to AI image generation to improve how they work and sell. While AI has made headlines for writing content or automating customer support, its most transformative impact in the home furnishings space may be in
Why Generative AI Is Becoming a Must on the Sales Floor Retailers today are surrounded by data, but getting clear answers takes too long. At Evoneer, we’re building a new layer for modern retail work: a unified platform of generative AI copilots that make operations smarter, faster, and more connected.
When the Home Furnishings Association named Stacie Bedford, Chief Creative Officer of Evans’ Heritage Home, the recipient of the 2026
Winning the hearts and loyalty of customers takes more than just offering attractive products or competitive pricing. It demands a
Inventory is your biggest asset, but also your biggest expense. Manicuring and curating your inventory assortment is the most important
Understanding Your True Landed Cost: How Tariff Layers Are Reshaping Your Home Furnishings Business The trade environment for home furnishings
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.
