Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home
In retail today, delivery operations are not just a logistical necessity — they are a front-line component of customer satisfaction,
Retail marketing in 2025 and beyond will be defined by a simple truth: brands that fail to align with evolving
In recent weeks, the United States and China have exchanged escalating rhetoric and statements about trade and rare earth minerals.
In home furnishings retail today, it’s no longer enough just to advertise the products you carry. If you’re a furniture
Last-mile delivery has become one of the most critical aspects of retail success. Customers expect fast, reliable, and professional delivery
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
MEMBER-ONLY DISCUSSION: Family Business Dynamics Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family
