In an industry defined by change, competition, and evolving consumer expectations, few retailers manage to honor their history while boldly stepping into the future. Good’s Furniture & Mattress has done exactly that. In 2026, the Home Furnishings Association recognized their achievement by naming them Retailer of the Year (less than
More important, what should they do? At a peer group meeting of eight successful construction industry CEOs years ago, the members began discussing how to get the most out of an industry standard software package. One CEO asked another a question about how to key in data to produce a
For many independent furniture retailers, succession planning is more complex than expected. The next generation often chooses different careers; employees rarely have the vendor credit support to carry on, and outside buyers may not value the business the way the owner does. Understanding the realities of exit strategies — and
In Shakespeare’s King Lear, an aging king divides his kingdom among his daughters based on flattery. The daughter who speaks honestly is disowned, and Lear ultimately loses everything. This story is a cautionary tale for family furniture business owners: poor succession can erode not only the business you’ve built but
Longevity is one of the most defining shifts of our time. Americans are living longer, healthier lives than ever before, and that reality is reshaping how family-owned and closely held businesses must approach succession planning, leadership, and financial planning for home furnishings retailers, in particular, where family involvement runs deep
As a retailer, you’ve dedicated years, if not decades, to building a business you can be proud of. You’ve curated products, fostered customer relationships, and navigated the ever-changing tides of the market. But what happens to your legacy when you’re ready to retire or, heaven forbid, something unexpected happens? If
Simple, powerful leadership principles that drive performance and engagement on the sales floor and beyond. Whether you’re managing a large retail floor, a regional chain of home furnishings stores, or a small family-owned business, the demands on today’s retail leaders have never been greater. Between staffing challenges, customer expectations, and
In a retail furniture store, layouts are constantly refreshed, delivery deadlines are tight, and customer expectations are always evolving—it’s easy to get caught up in the day-to-day operations. As a retail leader, you might focus on schedules, solving customer issues, and keeping inventory on track. All of that is essential,
The success of your business often hinges on the people working the floor, managing deliveries, handling customers, and selling products. And the glue that holds it all together? Communication. Whether you’re the owner of a family-run store, a sales manager overseeing a large showroom, or a warehouse lead managing operations, your
In today’s retail landscape, where demands are constantly increasing and productivity is key, the role of a manager has become more crucial than ever. Often seen as the backbone of an organization, managers bear the responsibility of driving their teams toward success and ensuring that the business thrives in an
Customer expectations in the furniture industry continue to evolve. These days, they compare every brand to big players like Amazon,
In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling,
The Home Furnishings Association (HFA) will welcome retailers to its Retailer Resource Center (RRC) during the Las Vegas Market, offering
The furniture industry has had a brutal few years. COVID-19 froze factories, snarled ports, and exposed the fragility of single-source
In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
MEMBER-ONLY DISCUSSION: Back-End Operations Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
