I believe it was management consultant Peter Drucker who said that the purpose of a business is to earn a customer. That might have been true back in the American Bandstand era of sock hops and sharing a malted with your best gal, but I contend there are other, albeit
Inventory management plays a big role in customer satisfaction. Inventory management should be designed to monitor product availability, but thanks
The G.R.O.W. Sales Coaching Model Part 1 In speaking with hundreds of furniture retailers over the last two years, I
On December 10, the U.S. Department of Justice (DOJ) submitted a key response in the Court of International Trade (CIT)
Today, customers are not just comparing prices, they are comparing experiences. Especially in furniture and mattress retail, where purchases are
In 2025, the Home Furnishings Association continued to be a unified voice for furniture retailers, advocating for policies that protect
Selling Like a “Million-Dollar Writer” What separates a good sales associate from a true million-dollar writer? It’s not luck, and it’s not just traffic.
The Right Way to Use AI in Retail Marketing (and What to Avoid) Artificial intelligence is rapidly reshaping marketing and its impact on retail
