Customer Experience

a computer, phone and tablet showing a seamless online consumer shopping experience
furnituredealer.net
7 Steps to Level Up Your eCommerce Experience

Today, having a website that does not deliver a seamless eCommerce experience is not optional for furniture retailers looking to attract and retain customers. The customer journey has morphed dramatically, with many starting—and sometimes completing—their purchasing journey online. Independent, local furniture retailers who prioritize their website’s eCommerce experience can set

Couple positioning furniture in their home
FamOn
Consumer Buying Trends Impacting Small to Medium Retailers

The furniture retail industry is evolving rapidly, driven by changing consumer preferences, digital transformation, and global economic factors. While large retailers have the resources to adapt, small and medium-sized furniture retailers face unique challenges in staying competitive. To remain viable, they must adapt to these shifts, ensuring they meet customer

Two broken supermarket trolleys with a falling wheel on a white background. eCommerce cart abandoment.
Kadro
Revive Lost Sales: 6 Key Fixes for Website Cart Abandonment

You have invested in a high-quality furniture collection, built a visually appealing website, and attracted plenty of shoppers. Yet, despite full carts, too many customers leave without completing their purchase. Website Cart abandonment is likely the issue if your store is experiencing strong traffic but low conversions. Understanding why shoppers

Frustrated online customer vs happy online customer. AI graphic by Freepik.com
Kadro
Is your eCommerce platform costing you customers?

In today’s digital marketplace, furniture retailers face a critical decision: modernize their online presence or risk falling behind. As consumers increasingly begin their furniture shopping journey online, an outdated eCommerce platform has become a significant liability for retailers who delay migration to more advanced solutions like Shopify or BigCommerce. The

Woman on sofa purchasing online with a credit card.
Lightspeed Commerce
What Retailers Should Know Before Taking Online Payments

Home furnishing businesses like yours are taking the plunge into ecommerce every day by setting up simple online shops. If you’ve decided to push into online retail, too, then figuring out how best to accept online payments will likely be a big piece of the puzzle. Yes, selling a brick-and-mortar

female hands holding a phone and online shopping in a home.
Jola Interactive
Shopping Cart Abandonment IS Costing You Sales

Why Cart Abandonment Might Be Happening and How to Fix It It’s time to meet with the web and marketing team, and you’re faced with the same awful question. It’s positive that you don’t want to know the answer, but you ask it anyway: “How many abandoned checkouts this week?”

Happy guy choosing furniture in online store. Smartphone, laptop, home flat vector illustration. Vacation and digital technology concept for banner, website design or landing web page
Bright Data
5 Tips for Retail Furniture eCommerce Success

As consumers become more tech-savvy, they are opting to shop for furniture online. Sometimes, this is done to decide if they want to visit the physical store. However, selling furniture online comes with unique challenges. To succeed in this competitive market, furniture retailers must leverage best practices that enhance customer

Unhappy young caucasian woman looking at computer screen, feeling frustrated with online shopping.
FamOn
How to Solve Customers eCommerce Frustrations

Online shopping is far from perfect. Customers frequently encounter frustrations that can lead to abandoned carts, negative experiences, and lost business for retailers. Understanding and addressing these pain points effectively is crucial for businesses aiming to stay competitive. Here, we explore consumers’ three key eCommerce frustrations when shopping online and

A room designed by a 3D Room planner. Picture designed by Freepik.com
HomeByMe
Transforming the future of home design with 3D Visualization Experiences

Home is where the heart is—and it’s as unique as the people who live in it. From functional minimalism to bold design statements, interior design, home décor, and organization reflect personal tastes and lifestyles, driving growth in these sectors globally and in the US. North America alone accounts for $60

Businessman or customer add products to card while online shopping at store. e-commerce marketing supplier offer discount free shipping delivery to home. Marketplace platform digital marketing concept
MGLogics
eCommerce Platform Optimization Can Meet Your Needs and Customer Expectations

eCommerce success hinges on more than just having an online storefront—it requires a seamless, scalable, and customer-centric platform. The shift to advanced eCommerce platforms is not just a trend; it’s a necessity for businesses aiming to meet evolving consumer expectations. We will explore how platform optimization transforms the customer experience,

You might also like

More From The HFA

  Smart Buying Strategies for Better Inventory Decisions Making the right inventory decisions can be the difference between record sales and costly overstocks. This session

Register To Attend

Smarter Media Strategies for Furniture Retailers In today’s crowded advertising landscape, every dollar counts—and standing out has never been harder. Are your media channels truly

Register To Attend
Photo of an Award
Pillar Adwards

What are the Pillar Awards? Presented by the Home Furnishings Association, the Pillar Awards celebrate the home furnishings industry’s highest

Join Us