Demand Planning with Unprecedented Inflation and Economic Headwinds The dirty “I” word has reared its ugly head. According to usinflationcalculator.com, The US Inflation rate hit a new 40-year high in May 2022. This new era of inflationary pressure brings with it a depression of consumer confidence that poses significant implications
Congratulations! You have managed through a period of economic upheaval not seen in generations. Over the last two years, the global economy has experienced unprecedented supply and demand disruptions. Unfortunately, the global supply chain’s existing risks will persist in the near term. For the first time in their living memory,
Finding ways to add to your bottom line can be a challenge for those who experience operational inefficiencies. Four simple best practices that could improve and streamline some of those challenges and improve your operational efficiencies are outlined below. Employ sound Repair Service Options Instead of returning a product, customers
In a speech many years ago, Robert Kennedy proclaimed, “There is a Chinese curse which says, ‘May he live in interesting times.’ ” As current events continue to unfold, it seems we are living in increasingly interesting times. Recent announcements by many auto manufacturers that production lines have been halted
I have a favorite saying by the immortal Matt Ross. Matt had a ton of Mattisms that I loved to parrot back to him and anyone else who would or was paid to listen to me. Matt became a north star to me when he joined our team after a
Brent Speer, Director of Customer Service with Service Technologies, Inc. understands how reverse logistics can cost you not only money but customers too. He will show you in this video how you keep your customers satisfied as well as money in your pocket. Service Technologies’ Service Hub software platform puts warranty
The trade and tariff landscape remains fluid, with several developments—and non-developments worth monitoring. While there haven’t been many substantial changes
Most furniture retailers are sitting on a goldmine and don’t even realize it. If you have a list of customer
Recent developments regarding tariffs collected under the International Emergency Economic Powers Act (IEEPA) have raised important questions for home furnishings
Furniture is deeply personal. Every day, we meet customers who are excited about finding the right piece, yet also understandably
In furniture retail, most sales are lost to the power of uncertainty, and this uncertainty often centers around affordability and
Coaching That Closes: How to Develop High-Performing Sales Associates Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail
Selling Like a “Million-Dollar Writer” What separates a good sales associate from a true million-dollar writer? It’s not luck, and it’s not just traffic.
MEMBER-ONLY DISCUSSION: Sales Management Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business
Great sales teams aren’t built by chance, they’re coached with intention. In today’s furniture retail environment, sales leaders must strike
