Congratulations! You have managed through a period of economic upheaval not seen in generations. Over the last two years, the global economy has experienced unprecedented supply and demand disruptions. Unfortunately, the global supply chain’s existing risks will persist in the near term. For the first time in their living memory,
Finding ways to add to your bottom line can be a challenge for those who experience operational inefficiencies. Four simple best practices that could improve and streamline some of those challenges and improve your operational efficiencies are outlined below. Employ sound Repair Service Options Instead of returning a product, customers
In a speech many years ago, Robert Kennedy proclaimed, “There is a Chinese curse which says, ‘May he live in interesting times.’ ” As current events continue to unfold, it seems we are living in increasingly interesting times. Recent announcements by many auto manufacturers that production lines have been halted
I have a favorite saying by the immortal Matt Ross. Matt had a ton of Mattisms that I loved to parrot back to him and anyone else who would or was paid to listen to me. Matt became a north star to me when he joined our team after a
Brent Speer, Director of Customer Service with Service Technologies, Inc. understands how reverse logistics can cost you not only money but customers too. He will show you in this video how you keep your customers satisfied as well as money in your pocket. Service Technologies’ Service Hub software platform puts warranty
Strengthen Your Business While Preserving Family Harmony Compensation planning in a retail furniture business often feels more like an art
What Smart Retailers Are Doing About It Consumers across the country are suing retailers over ADA website accessibility. Avoid becoming
As the policy landscape around tariffs continues to evolve, the Home Furnishings Association is closely monitoring developments that may affect
Today, customers are not just comparing prices, they are comparing experiences. Especially in furniture and mattress retail, where purchases are
Personalization has moved from a nice addition to a core expectation in modern retail. Customers want brands to understand their
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
