Finding ways to add to your bottom line can be a challenge for those who experience operational inefficiencies. Four simple best practices that could improve and streamline some of those challenges and improve your operational efficiencies are outlined below. Employ sound Repair Service Options Instead of returning a product, customers
In a speech many years ago, Robert Kennedy proclaimed, “There is a Chinese curse which says, ‘May he live in interesting times.’ ” As current events continue to unfold, it seems we are living in increasingly interesting times. Recent announcements by many auto manufacturers that production lines have been halted
I have a favorite saying by the immortal Matt Ross. Matt had a ton of Mattisms that I loved to parrot back to him and anyone else who would or was paid to listen to me. Matt became a north star to me when he joined our team after a
Brent Speer, Director of Customer Service with Service Technologies, Inc. understands how reverse logistics can cost you not only money but customers too. He will show you in this video how you keep your customers satisfied as well as money in your pocket. Service Technologies’ Service Hub software platform puts warranty
Home furnishings retailers must leverage multiple online platforms to effectively reach and engage their target audience. With consumers turning to
You don’t need another research firm telling you what happened last quarter. You need a heads-up on what’s coming so
Retailers across the country all share the same goal: get the right customers in the door, physically or digitally, without
For many independent furniture retailers, succession planning is more complex than expected. The next generation often chooses different careers; employees
As the 2025 holiday season approaches, consumer optimism is tempered by financial caution. Katapult’s new report, Holiday Spending in 2025:
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
MEMBER-ONLY DISCUSSION: Family Business Dynamics Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family
