Customer Experience

Omnichannel technology of online retail business.
BigCommerce
Top 4 Home Furnishings Trends to Drive Ecommerce Growth

In 2023, the home, garden, and furniture industry encountered its fair share of headwinds. Despite soaring inflation rates, a tough housing market, and massive layoffs, these brands and retailers ultimately came out resilient, ending the year positively. However, as the same obstacles persist with no end in sight, these businesses

Customer Experience Concept. Happy Clients stick Many Sticky Notes with Positive Review on Board. Feedback for Satisfaction Surveys.
LoopDeco
Maximizing Customer Loyalty Through Furniture Removal Practices

Customer loyalty is a big deal since it affects your business growth rate, sales numbers, and much more. Furniture retailers are constantly looking for ways to increase customer loyalty. Many do this through rewards programs, financing options, discounts or sales, and great customer service. While these common methods can help,

Furniture showcased in a furniture store.
Shopify
Achieve Strategic Growth by Bridging the Gap Between B2B and DTC

The furniture retail landscape is evolving rapidly, breaking down the traditional barriers that once separated B2B (business-to-business) and DTC (direct-to-consumer) operations. As these silos dissolve, a more interconnected ecosystem is emerging. Home furnishings retailers increasingly recognize the value of integrating these channels to create a seamless experience for wholesale buyers,

Repeat and New Customer words on balls in a stacked pyramid to illustrate the marketing and advertising resources to find first time clients
Mariner Finance
The Secret to Creating A Repeat Customer for Your Business

Are you a rotating door business? Let’s face it: It’s human nature to take the easier path, one with the sole purpose of closing a sale. But what if you could take that “one and done” customer and turn them into the coveted return customer? Better yet, a return customer

Customer Loyalty Concept. Client Experiences. Happy Customer giving Positive Services Rating for Satisfaction present by Smiling Face and Crown
CeXperentia
What is the Price of Customer Loyalty?

Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only

The concept of business, technology, the Internet and the network. A young entrepreneur working on a virtual screen of the future and sees the inscription: Customer experience
David McMahon
Revolutionizing Retail: Innovative CX for Furniture Retailers

As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want

Home Furnishings store display featuring a blue sofa set.
Lori Friedlander
Creative Merchandising Strategies to Enhance the Retail Customer Experience

The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s also about creating brand experience and positive feelings in your customers. When it comes to merchandising, retailers mainly focus on in-stock positions and sales floor layouts in regard to decision-making.

A graphic of the virtual showhouse Living By Design 2023.
You See Studio
Immersive Shopping: A New Era in E-commerce with Interactive Virtual Showrooms

The Future of E-commerce: A Case Study of a Virtual Showhouse with 12 Celebrated Interior Designers of USA with overall 6.5M+ Followers The e-commerce landscape is rapidly transforming, presenting fresh opportunities and challenges for retailers and brands alike. The shift to online shopping has altered consumer expectations, particularly in the

Analyst working on business analytics dashboard with KPI, charts and metrics to analyze data and create insight reports for executives and strategical decisions. Operations and performance management.
Citrin Cooperman
Leveraging Retailer Data Influences the Consumer Experience

Shopping for furniture and other home goods has evolved significantly, raising the bar regarding consumer experience. Let’s introduce the “chofa,” a sofa with a chaise on one end, to discuss my personal shopping journey and its implications for e-commerce in both B2C and B2B sectors. The shopping process involves gathering

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