At a time when economic uncertainty holds consumers back from spending, it’s crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that doesn’t meet expectations. Here are three eCommerce tools
CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always
Why Cart Abandonment Might Be Happening and How to Fix It It’s time to meet with the web and marketing team, and you’re faced with the same awful question. It’s positive that you don’t want to know the answer, but you ask it anyway: “How many abandoned checkouts this week?”
Online shopping is far from perfect. Customers frequently encounter frustrations that can lead to abandoned carts, negative experiences, and lost business for retailers. Understanding and addressing these pain points effectively is crucial for businesses aiming to stay competitive. Here, we explore consumers’ three key eCommerce frustrations when shopping online and
As industries continue to adapt to digital transformations, the furniture sector has witnessed a significant shift from traditional brick-and-mortar stores to dynamic online platforms. In 2024, online furniture sales in the U.S. alone soared to approximately $96.5 billion, demonstrating a clear consumer preference for digital furniture shopping experience solutions and
Today’s customers are smart and looking for more than good furniture at great prices. What if we told you there is a way to tap into a growing market to build loyalty and increase sales? Customers respond to personalized experiences, and you can create one by leveraging a consumer trend
Home is where the heart is—and it’s as unique as the people who live in it. From functional minimalism to bold design statements, interior design, home décor, and organization reflect personal tastes and lifestyles, driving growth in these sectors globally and in the US. North America alone accounts for $60
eCommerce success hinges on more than just having an online storefront—it requires a seamless, scalable, and customer-centric platform. The shift to advanced eCommerce platforms is not just a trend; it’s a necessity for businesses aiming to meet evolving consumer expectations. We will explore how platform optimization transforms the customer experience,
Top 100 retailer and HFA Member Bob’s Discount Furniture has set a new benchmark with its innovative flagship store in Somerville, Massachusetts. This 38,000-square-foot location isn’t just a store—it’s a furniture shopping experience. With its forward-thinking design, unique customer engagement strategies, and commitment to community, Bob’s has reimagined what furniture
According to a 2024 survey, 86% of consumers start their research online. This statistic highlights the importance of providing furniture companies with a seamless and engaging digital experience. Shoppers today expect more than just attractive furniture—they want inspiration, customization, and convenience throughout their buying journey. Meeting these expectations isn’t without
Business owners understand that numbers wield immense power. However, leveraging these numbers to boost your bottom line is not always
Returns in the furniture industry can be complex, costly, and a major source of customer frustration. Whether it’s a damaged
The trade landscape continues to bring relief and uncertainty to the home furnishings industry. From temporary tariff extensions to landmark
Retail furniture today presents challenges. The rise of online shopping, a sluggish housing market, and reduced foot traffic due to
In today’s dynamic economic landscape, furniture companies must continuously evaluate their retail expenses to enhance profitability and ensure robust cash
AI in Retail AI is no longer a concept of the future—it’s a game-changer for today’s most successful retailers. In this exclusive HFA webinar, discover
Using Data-Driven Strategies for Retail Success In today’s retail landscape, data isn’t just numbers—it’s your competitive edge. Join our webinar where industry experts reveal how
