Customer Experience

Lady stretched out on bed. Dream big, sleep, dreaming. Downloaded from www.Freepik.com.
Therabody
Dream Big: Leveraging Sleep Products to Build Customer Loyalty

Today’s customers are smart and looking for more than good furniture at great prices. What if we told you there is a way to tap into a growing market to build loyalty and increase sales? Customers respond to personalized experiences, and you can create one by leveraging a consumer trend

A room designed by a 3D Room planner. Picture designed by Freepik.com
HomeByMe
Transforming the future of home design with 3D Visualization Experiences

Home is where the heart is—and it’s as unique as the people who live in it. From functional minimalism to bold design statements, interior design, home décor, and organization reflect personal tastes and lifestyles, driving growth in these sectors globally and in the US. North America alone accounts for $60

Businessman or customer add products to card while online shopping at store. e-commerce marketing supplier offer discount free shipping delivery to home. Marketplace platform digital marketing concept
MGLogics
eCommerce Platform Optimization Can Meet Your Needs and Customer Expectations

eCommerce success hinges on more than just having an online storefront—it requires a seamless, scalable, and customer-centric platform. The shift to advanced eCommerce platforms is not just a trend; it’s a necessity for businesses aiming to meet evolving consumer expectations. We will explore how platform optimization transforms the customer experience,

bob's Discount Furniture store exterior of the Sommerville, MA Flagship store
Home Furnishings Association
Bob’s Discount Furniture is Revolutionizing the Furniture Shopping Experience

Top 100 retailer and HFA Member Bob’s Discount Furniture has set a new benchmark with its innovative flagship store in Somerville, Massachusetts. This 38,000-square-foot location isn’t just a store—it’s a furniture shopping experience. With its forward-thinking design, unique customer engagement strategies, and commitment to community, Bob’s has reimagined what furniture

Planning and development of bedroom from CAD blueprint to 3D Rendering
HomeByMe
Overcoming Customer Experience Challenges with Digital Solutions in Furniture Retail

According to a 2024 survey, 86% of consumers start their research online. This statistic highlights the importance of providing furniture companies with a seamless and engaging digital experience. Shoppers today expect more than just attractive furniture—they want inspiration, customization, and convenience throughout their buying journey. Meeting these expectations isn’t without

Evaluating the Cost of Delivery - HFA Webinar
Fidelitone
The Importance of Final Mile Delivery in Elevating eCommerce Customer Experience

Today, customer expectations are higher than ever in eCommerce shopping. While online shoppers appreciate seamless website navigation, competitive pricing, and diverse product selections, their ultimate satisfaction often hinges on a less visible but critical aspect: final mile delivery. This last leg of the delivery process, where products journey from a

Omnichannel technology of online retail business.
BigCommerce
Top 4 Home Furnishings Trends to Drive Ecommerce Growth

In 2023, the home, garden, and furniture industry encountered its fair share of headwinds. Despite soaring inflation rates, a tough housing market, and massive layoffs, these brands and retailers ultimately came out resilient, ending the year positively. However, as the same obstacles persist with no end in sight, these businesses

Customer Experience Concept. Happy Clients stick Many Sticky Notes with Positive Review on Board. Feedback for Satisfaction Surveys.
LoopDeco
Maximizing Customer Loyalty Through Furniture Removal Practices

Customer loyalty is a big deal since it affects your business growth rate, sales numbers, and much more. Furniture retailers are constantly looking for ways to increase customer loyalty. Many do this through rewards programs, financing options, discounts or sales, and great customer service. While these common methods can help,

Furniture showcased in a furniture store.
Shopify
Achieve Strategic Growth by Bridging the Gap Between B2B and DTC

The furniture retail landscape is evolving rapidly, breaking down the traditional barriers that once separated B2B (business-to-business) and DTC (direct-to-consumer) operations. As these silos dissolve, a more interconnected ecosystem is emerging. Home furnishings retailers increasingly recognize the value of integrating these channels to create a seamless experience for wholesale buyers,

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