Customer Experience

bob's Discount Furniture store exterior of the Sommerville, MA Flagship store
Home Furnishings Association
Bob’s Discount Furniture is Revolutionizing the Furniture Shopping Experience

Top 100 retailer and HFA Member Bob’s Discount Furniture has set a new benchmark with its innovative flagship store in Somerville, Massachusetts. This 38,000-square-foot location isn’t just a store—it’s a furniture shopping experience. With its forward-thinking design, unique customer engagement strategies, and commitment to community, Bob’s has reimagined what furniture

Planning and development of bedroom from CAD blueprint to 3D Rendering
HomeByMe
Overcoming Customer Experience Challenges with Digital Solutions in Furniture Retail

According to a 2024 survey, 86% of consumers start their research online. This statistic highlights the importance of providing furniture companies with a seamless and engaging digital experience. Shoppers today expect more than just attractive furniture—they want inspiration, customization, and convenience throughout their buying journey. Meeting these expectations isn’t without

Evaluating the Cost of Delivery - HFA Webinar
Fidelitone
The Importance of Final Mile Delivery in Elevating eCommerce Customer Experience

Today, customer expectations are higher than ever in eCommerce shopping. While online shoppers appreciate seamless website navigation, competitive pricing, and diverse product selections, their ultimate satisfaction often hinges on a less visible but critical aspect: final mile delivery. This last leg of the delivery process, where products journey from a

Add furniture to cart. Online shopping and home delivery. Young girl with smartphone chooses table. Buying goods for living room. Digital remote purchases on internet. Cartoon flat vector illustration
Shopify
From Omnichannel to Unified Commerce: A New Era for Home Furnishings Retailers

During the pandemic, the shift to digital shopping became a lifeline for consumers, marking a significant turning point in the way home furnishings are discovered and bought. While today furniture shoppers once again prefer to shop in stores, they’ve integrated digital aspects into their shopping journey. As furniture retailers invest

Frustrated consumer sitting in front of a computer.
R & A Marketing
The 5 Biggest Pain Points In the Online Consumer Shopping Experience

Shopping for furniture online can be an exciting yet challenging experience. While the convenience and variety offered by digital storefronts are unparalleled, many shoppers find themselves grappling with certain obstacles. In this blog, we’ll delve into the five biggest pain points that consumers commonly encounter when purchasing furniture online, shedding

Home Furnishings gallery display
Lori Friedlander
Store Design Mistakes That Are Hurting Your Sales (And How to Fix Them)

A furniture store’s design can influence customer behavior, satisfaction, and loyalty, making or breaking your top-line sales and bottom-line profits. It’s not just a way to arrange products and fixtures or just about visual appeal. A well-designed store strategically guides shoppers along and helps them find what they need, considering

Confident lady sales coach leader give flip chart presentation consulting clients teaching employees training team people speaking explaining strategy at marketing workshop concept
Lorri Kelley
Navigating Tough Times: The Power of Sales Coaching

The G.R.O.W. Sales Coaching Model Part 1 In speaking with hundreds of furniture retailers over the last two years, I have heard that everyone is experiencing economic challenges and feeling the same pain at different levels and in different parts of the business. Challenging times increase the need to look

Omnichannel technology of online retail business.
BigCommerce
Top 4 Home Furnishings Trends to Drive Ecommerce Growth

In 2023, the home, garden, and furniture industry encountered its fair share of headwinds. Despite soaring inflation rates, a tough housing market, and massive layoffs, these brands and retailers ultimately came out resilient, ending the year positively. However, as the same obstacles persist with no end in sight, these businesses

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