My wife doesn’t know this, but one day (when the kids are older), I think I’ll be back in the retail game. Being in so many stores, I get a chance to critique a lot of things from visual, salesmanship, leadership, and merchandise style and value. I’ve often found myself
I am not big on gold watches or plaques. While they are historical ways to thank people for their dedication and service, I find that too often, a watch ends up in a drawer and forgotten, and the plaque languishes dustily on a shelf. To me, there is power in
On January 19th, the Consumer Product Safety Commission (CPSC) voted unanimously, 4-0, to advance its Notice of Proposed Rulemaking (NPR) on a mandatory safety standard for Clothing Storage Unit tip-overs. The text in the CPSC proposal was initially published in July 2021, but the Commission did not receive a staff
Recently, we held a webinar relating to optimizing eComm, and it was a perfect example of the need for what I call the 3-10 approach. Just looking at eCommerce alone, there are so many aspects of it that you need to get right to be successful. How are you tracking
Build Back Better Congressional Democrats and the White House spent the last several months of 2021 working to enact President Biden’s signature legislative priority, the Build Back Better Act. This proposed legislative piece is key to advancing the Administration’s economic recovery agenda. The House passed its version before Thanksgiving in
When I look at 2021 through the lens of advocacy, I must tell you that it was a game-changer for our industry and the home furnishings association. That’s something I say on many different levels. First, the sheer volume of issues we weighed in on, the positions we presented, and
I’ll spare you the run-up to how we wound up in Switzerland over the Thanksgiving holiday. Still, my family and I traded in a night of indigestion and a Black Friday hangover for a hop over the pond to do some skiing and see some friends that live in Basel.
ProtectALL is happy to be an HFA Solution Partner and offer HFA members and their customers a wide range of furniture warranty coverage plans. ProtectALL was founded in 1988 as a specialty bedding sheet producer and has evolved into a leader and innovator in the bedding and product protection plan
These are unprecedented times for everyone, and specifically our industry. The customer journey is a bumpy one, thanks to COVID, and it will be quite a while before it smooths out. We have been asked by HFA members, small and large, how the association can directly speak to customers to
August is not a typically busy month for federal policymakers. However, this August has laid the groundwork for potentially significant and generational legislative victories for President Biden and congressional Democrats. Just this week, the Senate passed a bipartisan $1.2 trillion infrastructure investment package in a strong vote of 69-30. Following
What Home Furnishings Retailers and Importers Need to Know The U.S. Consumer Product Safety Commission (CPSC) is moving forward with
Longevity is one of the most defining shifts of our time. Americans are living longer, healthier lives than ever before,
The start of the new year brings important updates on trade policy that directly affect the home furnishings industry. As
As eCommerce grows, online merchandising has become a key element in driving both customer engagement and sales. Far more than
Today, customers are not just comparing prices, they are comparing experiences. Especially in furniture and mattress retail, where purchases are
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
