Your customers are similar to the furniture you deliver. Most will only need regular delivery procedures, but some may require extra care or attention. The latter case is why you should offer White Glove delivery services. White Glove delivery services include additional delivery benefits for your customers, from packaging removal
Consumer expectations have changed dramatically in recent years. While basics like the quality of service, product, and pricing were always essential, customers today use much broader benchmarks to measure their overall shopping experience. They now demand an ‘Amazon experience’ every time they shop, impacting all retailers, brick and mortar and
Research shows that customers visit your website before entering your home furnishings store. And if you aren’t using Live Chat on your website (or need to be using it correctly), you could be missing out on the one customer service expert who is always on call. Do I need Live
Creating a great customer experience is one of the most crucial steps to bringing in new customers and retaining your current ones. This blog will share customer experience tips to engage and turn them into repeat customers. Creating a great customer experience is one of the essential steps to bringing
For any successful business, having a robust online presence is essential. Good SEO practices can help your marketing team capture visibility and boost growth for your store. After all, the better your store’s website performs in search engines, the easier it is to get paying customers to visit it –
Artificial intelligence (AI) has become pervasive, revolutionizing various industries with its far-reaching and diverse applications. From retail to healthcare, AI has brought about tectonic shifts in business, leading to unprecedented transformations for companies and their end consumers. Its impact is felt across the board, leaving virtually no industry untouched. In
Kasper Fopp with WonderSign will show you how to increase your close rate without investing much money. Learn the three steps to improve your omnichannel experience and make your business more successful.
In a world before showroom technology, often the efforts spent on customers went out the showroom doors with them. Today, retailers leveraging in-store technology to track customers and build shopping carts generate valuable data. Research shows that with follow-up or targeted marketing, approximately 20% of initially unsold customers can become
Sales training is essential for any salesperson but is especially important in the furniture industry where the products can be expensive and complex. Not only do salespeople need to have a deep understanding of the products they are selling, but they also need to be able to effectively communicate the
As the furniture industry evolves and competition increases, we must ensure our sales associates and managers are consistently trained to meet customer needs and deliver great experiences every time. We often find that while most retail organizations may want a robust training program, they must figure out where to start.
The home furnishings industry is known for its diverse product range, intricate supply chains, and fluctuating consumer demands. Due to
The American Home Furnishings Hall of Fame Foundation, Inc., has announced the prestigious 2024 Paul Broyhill Future Leaders Award recipients.
Companies of all sizes typically think of hiring and training as two separate things – but it’s especially common in
In today’s retail landscape, where demands are constantly increasing and productivity is key, the role of a manager has become
For small businesses, posting on Facebook just isn’t enough anymore. On average, only 2% of your fans will see one
Traffic Mastery: Organic & Paid Advertising Join our panel of experts as we dive into the key strategies for maximizing your online presence. Learn how
Drive Traffic with Data Insights There is untapped potential for driving traffic to your store by using the data you collect. Industry experts will share
