Furniture merchants spend heavily to bring shoppers into stores and onto their websites. They invest in search, promotions, social media, and showroom and website experiences. Yet one of the biggest factors shaping where a customer chooses to shop may still be missing from those efforts: how they can pay. Payment
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many furniture retailers off guard. What worked when you had one showroom rarely scales cleanly. Each new store comes with its own trade area, competitors, local reputation, and a set of
Digital marketing gets most of the attention in traffic conversations, but furniture remains a category where physical experience matters. Customers still want to sit on the sofa, test the recliner, compare finishes, feel the mattress, and picture how scale works in real life. That is why events, giveaways, and local
The home furnishings shopper no longer follows a simple path to purchase. Consumers often spend weeks researching before ever setting foot in a store. They browse retailer websites, compare prices, read reviews, and seek inspiration across social platforms. By the time they arrive at a showroom, many have already narrowed
Furniture retailers do not need more random posting. They need content that earns attention, creates intent, and gives shoppers a reason to click, call, or come in. That is why short-form video is such a practical opportunity right now. HubSpot reports that short-form video is the highest-ROI content format among
Turning Store Insights into Smarter Decisions In retail, instinct has long guided decision-making: what to stock, when to advertise, and where to open new locations. But over time, those instincts have been sharpened by something even more powerful: retail data. And today, even independent retailers can harness analytics in ways
I want to tell you about something that’s already happening on your website, right now, that you’re probably not aware of. AI agents are browsing furniture retail websites every day. Not humans. Software. Acting on behalf of real shoppers who typed a question into ChatGPT or Google’s AI Overview and
Profits don’t improve by accident. It improves when leadership can clearly see how marketing, eCommerce, product performance, and operations influence margin. Many retailers generate significant volumes of data, yet still struggle to translate it into disciplined retail profit management. Reports often live in separate systems and then in spreadsheets so
In furniture buying today, shoppers are more informed, selective, and skeptical than ever before. They’re not simply buying a sofa or a mattress—they are investing in brands that earn their trust, understand their lives, and share their values. The question facing every furniture retailer is clear: how can they differentiate
Winning the hearts and loyalty of customers takes more than just offering attractive products or competitive pricing. It demands a nuanced understanding of your customer: how they think, feel, act, and what truly drives their decisions along the shopping journey. Pete Theron, HFA CEO, led a candid and data-driven discussion
Running a family business comes with a unique mix of opportunities and challenges. You’re not just making business decisions— you’re
Most furniture store owners spend decades building their businesses, cultivating vendor relationships, earning lenders’ trust, and developing a loyal customer
How AI is reshaping consumer behavior, redefining the modern retail journey The home goods shoppers no longer discover products the
Gross Margin Return on Inventory (GMROI) is one of the most important metrics for furniture retailers. Here’s what it means,
Following the Supreme Court ruling invalidating IEEPA tariff rates, President Trump enacted a temporary (150 days) 10% global tariff rate
Succession planning is critical to protecting the future of a home furnishings retail business, yet many owners wait too long to start. Whether the transition
Leveling the Playing Field: Tariff Enforcement and the Fight for Fair Competition Join Home Furnishings Association CEO Peter Theran for a discussion with Keith Koenig,
MEMBER-ONLY DISCUSSION: Driving Traffic Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
